Blackfalds is one of Canada’s youngest and fastest growing communities; with a population of 11, 015 and a growth rate of 2.9% in 2021. Ideally situated in Central Alberta, midway between Alberta’s two largest urban Centre’s, Blackfalds retains the feel and security of a small-town while being only a short drive from urban amenities of post- secondary education, regional scale shopping outlets and entertainment. Outstanding recreational opportunities, a robust and diversified economy and affordable land and housing are among the factors contributing to our thriving, successful, and dynamic community. If you are looking to be a part of a hardworking and fun-loving team in our community, please learn more about the Town of Blackfalds at
www.blackfalds.com. We look forward to receiving your résumé!
Guest Services Representative – Part Time 0.5 FTE
Position Summary:
Responsible for providing friendly, courteous, and professional service by assisting guests at the Abbey Centre with a variety of functions including, membership registration, program registration, facility bookings, re-sale merchandise and general phone, fax, email and internet inquiries. GSR’s actively promote the Abbey Centre's services by identifying needs, recognizing moments of opportunity, providing value-added advice, and finding appropriate solutions to meet the guest's requests.
Requirements and Qualifications:
- Intakes and processes facility bookings, memberships, punch passes and program registrations via recreation software system.
- Processes point of sale including BOLT passes, day admissions, personal training, re-sale merchandise and gift cards.
- Resolves guest inquiries, concerns, and complaints either directly or by referring to the Guest Services Team Lead.
- Ensures visitor sign-in, sign-out and safety orientation are completed.
- Utilizes effective listening and communication skills to identify problems, needs or opportunities
- Processes and schedules child minding.
- Acts as an information gateway for users, community members and visitors for not only the Abbey Centre but the community as a whole.
- Ensures efficient and accurate completion of guest requests and transactions.
- Along with other staff, ensures appropriate and safe use of the facility by guests and enforces facility guidelines and rules.
- Maintains records of sports equipment, locker rental and rental lock usage.
- Implements emergency procedures during an emergency and provides information and directions for guests.
- Acts as Fire Warden as assigned on the shift schedule.
- Commitment to continuous improvement and excellent guest service.
- Proven ability to deal directly with other staff and guests in a courteous and friendly manner.
- Ability to relate well with children of all ages.
- Efficient and effective communication, interpersonal and listening skills with the ability to ask questions.
- Strong teamwork and cooperation skills.
- Excellent skills in decision making, planning and problem-solving.
- Ability to navigate challenging situations, expectations and be able to deliver quality public service through a changing landscape.
- Require a high degree of organization and attention to detail.
- Ability to work efficiently and effectively without constant direct supervision.
- Ability to set priorities and balance multiples projects/tasks at one time.
- Proficient in Microsoft Office Suite.
- Performs other related duties and responsibilities as required.
Education and Experience:
- Previous guest services experience is a must, with an emphasis on recreation preferred.
- Municipal experience and experience with recreation software is an asset.
- Experience with cash handling and point of sale preferred.
Additional Requirements:
- Must be a minimum 18 years of age
- RCMP Criminal Record Check with Vulnerable Sector Screening
- Valid Driver’s License with current Drivers Abstract
- Child Intervention Check
- Proven ability to deal directly with staff and public in a courteous and friendly manner
- Must be available to work flexible hours as required
Hours of Work:
The hours of work for the part-time GSR position will be 40 hours every 2 weeks.
Salary:
The starting hourly wage for the Guest Services Representative position is $27.25 - $30.67 per hour.The posting closes September 1, 2023 @ 4:30 p.m.
How to Apply: applications can be submitted online via our applicant tracking system until suitable candidate is found.
We remind applicants that a pre-employment requirement is a Criminal Record Check & valid Driver’s License and satisfactory Driver’s Abstract.
We appreciate and consider all applications, however only candidates selected for an interview will be contacted.
Town of Blackfalds, Box 220, 5018 Waghorn St, Blackfalds AB, T0M 0J0
Website: www.blackfalds.ca
